The main difference between Way to Russia and all other travel guides is that we constantly monitor the quality of our advertisers’ customer service. There’s a lot of work done by our managers, who check the correspondence, send in “mystery shopper” requests, and nag the providers who don’t reply within 24 hours just to ensure that when you book through Way to Russia you get the best experience possible.

In order to make all the results of this work transparent and to inform you which companies perform the best, we put together this bi-monthly report that tells nothing but the truth about the service providers’ customer support. Be sure to check the most recent report before you book.

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